Delivery & funds Policy

1. Delivery Coverage Area

Spark Premium Drinks currently provides delivery services within Karachi city limits only.

Delivery requests outside Karachi:

  • May be accepted for bulk orders
  • Are subject to logistics feasibility
  • May include additional delivery charges

2. Delivery Timeframe

Standard delivery timelines:

  • Same-day or next-day delivery (depending on order time and availability)
  • Bulk or corporate orders may require scheduled delivery slots

Delivery timing may vary due to:

  • Traffic conditions
  • Weather conditions
  • Public holidays
  • High demand periods
  • Operational limitations

Spark Premium Drinks will always attempt to meet committed delivery schedules.

3. Delivery Confirmation Requirements

Customers must ensure:

  • Accurate delivery address
  • Active contact number
  • Someone available to receive the order

If delivery fails due to incorrect information or unavailability:

  • Order may be rescheduled
  • Additional delivery charges may apply

4. Delivery Charges

Delivery charges:

  • May vary depending on order quantity
  • May vary by delivery zone within Karachi
  • May be waived during promotional campaigns

Customers will be informed of applicable charges before order confirmation.

5. Product Inspection at Delivery

Customers are requested to check products at the time of delivery for:

  • Leakage
  • Damaged packaging
  • Broken seals
  • Incorrect quantity

Any issue should be reported immediately to the delivery representative or customer support.

6. Refund Eligibility

Refunds may be issued if:

  • Product arrives damaged
  • Seal is broken before delivery acceptance
  • Incorrect items are delivered
  • Order cannot be fulfilled after payment

Refund requests must be submitted at the time of the Delivery.

7. Replacement Policy

Eligible replacement cases include:

  • Leaking PET cans
  • Manufacturing defects
  • Delivery damage
  • Wrong product delivered

Replacement requests:

  • Must include order details
  • Must be reported within 24 hours
  • Are subject to verification

Approved replacements are processed at no additional cost.

8. Non-Refundable Situations

Refunds are not applicable if:

  • Product has been opened or consumed
  • Storage instructions were not followed
  • Damage occurred after delivery acceptance
  • Customer changes mind after delivery completion

9. Refund Processing Time

Approved refunds are processed through the original payment method:

Typical processing timeline:

  • Cash payments: adjusted via replacement or next order credit
  • Bank transfers: 3–5 working days

Processing time may vary depending on banking channels.

10. Order Cancellation Policy

Orders may be cancelled:

  • Before dispatch at no charge
  • After dispatch subject to delivery handling charges

Bulk or scheduled deliveries:

  • Require advance cancellation notice
  • May involve partial charges if already prepared

11. Promotional Orders & Discounts

Orders placed under:

  • Discount campaigns
  • Limited-time offers
  • Bundle deals

May not qualify for refund adjustments beyond replacement eligibility unless product defects exist.

12. Contact for Delivery & Refund Support

Customers may contact:

Spark Premium Drinks Support Team
Karachi, Pakistan

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